Privacy Policy

Effective Date: October 5, 2026  Primal Health & Wellness (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how it may be shared when you visit our website, submit a form, schedule an appointment, communicate with us, or use our services.

Depending on how you interact with Primal Health & Wellness, we may collect:

• Name 
• Phone number 
• Email address 
• Mailing address 
• Date of birth 
• Appointment and scheduling information 
• Information submitted through our website forms 
• Medical and health information when necessary to provide healthcare services 
• Payment and billing information 
• Website usage and technical information, such as IP address, browser type, and device information 
• Communications you send to us, including text messages, emails, and other inquiries 

We only collect information that is reasonably necessary for providing our services, communicating with you, processing transactions, improving our website, and fulfilling applicable legal and regulatory requirements.

We may use your personal information to:

• Provide and coordinate healthcare and wellness services 
• Schedule, confirm, and manage appointments 
• Respond to questions and requests 
• Communicate with you regarding your appointments, services, prescriptions, and other care-related matters 
• Process payments and billing 
• Send administrative and service-related communications 
• Send promotional or marketing communications when you have provided appropriate consent 
• Improve our services, website, and patient experience 
• Comply with applicable laws, regulations, and legal obligations 

SMS Terms & Conditions

SMS/Text Messaging

If you provide your phone number and consent to receive SMS messages from Primal Health & Wellness, you may receive text messages related to appointments, reminders, healthcare services, account information, or other communications for which you have provided consent.Message and data rates may apply. Message frequency may vary. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly.SMS consent is not shared with third parties or affiliates for their own marketing purposes.Your decision to provide SMS consent is not a condition of purchasing any goods or services.

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Primal Health and Wellness you may receive messages related to the following:

Customer care related to appointment reminders, Follow-up messages, and Customer inquiries.

Billing inquiries

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Primal Health and Wellness at any time."

3- Message Frequency:

Message frequency may vary depending on the type of communication.

Example:

"Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status."

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Primal Health and Wellness in the following way:

Verbally, during a conversation

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@primalhealthw.com

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our https://primalhealthw.com/privacy-policy-1 and https://primalhealthw.com/privacy-policy-1 pages.

Message frequency may vary

We may share personal information when necessary to operate our business and provide services, including with:

• Healthcare providers and professionals involved in your care 
• Pharmacies, laboratories, and other healthcare-related service providers 
• Payment processors and billing service providers 
• Appointment scheduling and communication platforms 
• Technology and website service providers 
• Vendors and contractors who provide services on our behalf 
• Government agencies, regulators, or law enforcement when required or permitted by law 

We do not sell your personal information.SMS consent and phone numbers collected for SMS messaging will not be shared with third parties or affiliates for their own marketing purposes.

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

When we collect or maintain protected health information in connection with healthcare services, we handle that information in accordance with applicable federal and state privacy laws, including HIPAA where applicable. Our Notice of Privacy Practices provides additional information about how protected health information may be used and disclosed.

You may contact us to request information about the personal information we maintain about you or to ask questions regarding our privacy practices. You may also opt out of marketing communications at any time.To stop receiving SMS messages, reply STOP to any message. To receive assistance, reply HELP.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.